Shop policies
Shipping and returns
FishyNW Shop is a small batch merch storefront for Northwest anglers. Please review product details, size options, shipping information, and this policy before placing an order.
Last updated: July 2, 2026
Shipping
Orders ship to supported United States addresses unless a product page says otherwise. Available shipping options, shipping cost, and estimated delivery details are shown during checkout.
Some merch may be produced or prepared after the order is placed. Shipping and delivery times are estimates, not guarantees. Weather, carrier delays, address issues, production delays, holidays, and events outside of FishyNW Shop control may affect delivery.
If an order cannot be shipped within the expected timeframe, FishyNW Shop will contact the customer using the email address provided at checkout. If the order cannot be fulfilled, the unshipped order will be refunded.
Order accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout. FishyNW Shop is not responsible for delays, failed delivery, or lost packages caused by an incorrect or incomplete address.
If a package is returned because of an address issue, the customer may be responsible for any additional shipping cost needed to resend the order.
Cancellations and changes
If you need to cancel or change an order, contact FishyNW Shop as soon as possible. Cancellations and changes are not guaranteed. Once an order has entered production, processing, or shipment, it may not be possible to cancel, edit, or reroute the order.
Returns and exchanges
Unworn, unused, and unwashed merch may be eligible for return or exchange within 14 days of delivery. Returned items must be in new condition. Items that are worn, washed, damaged after delivery, altered, stained, or missing original packaging may not be accepted.
Original shipping charges are not refundable unless the return is due to a FishyNW Shop error or an approved damaged or incorrect item claim. Customers are responsible for return shipping unless FishyNW Shop approves the return because the item arrived damaged, incorrect, or defective.
Final sale items
Custom or personalized items, used items, worn items, washed items, clearance items, final sale items, gift cards if offered, and items damaged after delivery are not eligible for return unless they arrive damaged, incorrect, or defective.
Damaged, incorrect, or missing items
If an item arrives damaged, incorrect, or incomplete, contact FishyNW Shop within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product, packaging, and shipping label. FishyNW Shop will review the issue and determine whether a replacement, refund, or other resolution is appropriate.
Lost or marked delivered packages
If tracking shows that a package was delivered but you did not receive it, first check the delivery location, household members, neighbors, and the shipping carrier. FishyNW Shop will help review available order and tracking information, but cannot guarantee replacement or refund for packages marked delivered to the address provided at checkout.
Refunds
Approved refunds are issued to the original payment method. Processing time may vary depending on the payment provider or bank.
Contact before sending a return
Do not send items back without contacting FishyNW Shop first. Returns sent without approval may not be accepted.
